Security & Access
Change a Password
To change a password, select “My Account” from the vertical toolbar on the left hand side of the screen. Make sure that the “My Profile” tab is selected from the four available options at the top of the page. Underneath the general account information and blue “Update” button is an option to reset your word. Click this option to open a new password creation tool. Enter the new password information and confirm. If you do not receive a reset email, or for general assistance with resetting a password, contact support at account_support@1Q.com.
Access a Locked Account
Unsuccessfully entering login credentials multiple times will cause an account to be temporarily locked. Contact 1Q customer service directly at account_support@1Q.com to unlock the account.
Account Administrator Privileges
Designated account administrators will be able to manage the departmental access control functions described below and manage billing preferences.
Change an Account Owner/Administrator
Account roles can only be changed by an account administrator. To change a user’s administrative privileges, select “My Department” from the left hand toolbar and select “Role” from under the Current and Invited Users sections.
Change Account Information
Individual account settings like the registered email address and users’ contact information can be changed by navigating to “My Account” in the left hand toolbar and selecting “Profile.”
Departmental Access Control
Remove a User
Account administrators can add or remove users from within the “My Department” section.
Add a User
To add a new user, enter their email address and assign a role underneath the “Invite a New Department User” section at the top of the page. To remove a user, find the specific user from within My Department and click “Actions” from the far right hand side of the screen. Then, select “Remove Department Users.”
Credits can be transferred to other 1Q users via email. A credit transfer can be initiated from within My Account. Select “Transfer” from underneath My Account on the vertical toolbar. Enter the credit amount (in dollars) to be transferred and the email address of the receiving user. Complete the transaction by clicking Complete Transfer. Administrators can transfer credits between any user accounts within their department. To transfer credits from a user, find the specific user from within My Department and click “Actions” from the far right hand side of the screen. Then, select “Transfer Credits From.” Finally, select which user will receive the credits and the total amount to be transferred.
Askverts can be made visible to all users in a department by turning on the “Share” option underneath Share Department Askverts. These options are accessed within My Department, then Settings.
If this option is selected, department members can view each other’s Askverts but they cannot edit or send Askverts they did not create. To edit and/or send an Askvert created by another department member, users can make an exact copy of the Askvert for their own purposes.
Change Department Name
Account administrators can change their department name by navigating to My Department, then Settings. Underneath “Department Name” enter and save the new name.
Billing & Credits
View Available Credits
Select “Credits” from the left hand toolbar to view the total amount of available credits.
Askvert credits can be pre-purchased via credit card or a purchase order, or bought with a credit card immediately before an Askvert is launched. An option to buy the required credits will appear once the Askvert is ready to be launched, and the Askvert will not be sent until payment has been made. New credits can be purchased by selecting “Credits” from the left hand toolbar or navigating to “My Account” and then “Purchase.” Contact account_support@1Q.com to pre-purchase credits via a purchase order. Enter the amount of credits you would like to purchase and select the Monthly Subscription option if you would like to set up a recurring purchase of credits every 30 days. This recurring purchase can be terminated at any time. Simply select “Subscriptions” from the vertical toolbar to view and manage your current plans. Agree to the terms of service and select Proceed to Payment to complete the purchase. There is no minimum purchase required for credit cards; invoiced purchase orders require a minimum of $2,500 for first time purchases and $5,000 for recurring orders.
Unused credits will either be automatically credited back to the user’s account or the unused dollar amount will be returned depending on how they were originally purchased.
Credits that were purchased before an Askvert is launched (via credit card or purchase order) will be returned to the overall account credit balance, but the purchase will not be refunded.
Credits Purchased at the Time of Launch
If credits are purchased with a credit card when an Askvert is launched, the dollar value of unused credits will be refunded to the credit card used for the purchase.