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What restrictions apply to questions containing videos, photos, or other media types?
- Only 1 media file can be uploaded per question. To have respondents evaluate multiple images, select Image Comparison as the question type.
- Audio and video file types can only be sent to Android and iOS recipients.
- Video files can only be a maximum of 2 minutes in length.
- Videos that are around 60 seconds long typically receive the best response rate.
- Image comparison questions (single or multi-answer) can include up to 6 total images.
- The ideal dimensions for images included in a question is 400x400.
- Image dimensions can be up to 800x800; larger images will be resized with the same aspect ratio.
- PNG is the recommended file type for images.
- Acceptable Media File Types
- Audio: .mp3, .wav, .m4a, .aac, .mp4a, or .mp4a-latm
- Video: .mp4, .m4v, .m4p, .mov, .qt, .flv, .f4v, .f4p, .f4a, .f4b, .avi, .mpg, .mpg2, .mpeg, .mpe, .mpv, or .m2v files
- Image: .jpeg, .jpg, .gif, or .png